24/7 Residential Supported Living
Round-the-clock specialist care within safe, well-maintained homes across Birmingham. Dedicated key workers, personalised support plans, and continuous oversight for adults with high-level needs.
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CQC Registered Provider
24/7 On-Call Support
Trauma-Informed Practice
Birmingham & West Midlands
Local Authority & NHS Partners
Person-Centred Approach
About Choice Health Care
Putting People at the Heart of Everything We Do
Choice Health Care Limited is a specialist supported living and domiciliary care provider, based at Fairgate House, Tyseley, Birmingham, and serving communities across the West Midlands. We were founded on a simple belief: every adult deserves excellent care — delivered with dignity, warmth, and clinical expertise. Incorporated in October 2021 and registered with the CQC, we are a growing provider with a clear commitment to quality from day one.
We support adults with complex needs including forensic mental health conditions, learning disabilities, autism spectrum conditions, acquired brain injury, physical disabilities, and substance misuse recovery — from a few hours of outreach support to full 24/7 residential placements.
Our approach is trauma-informed, recovery-focused, and relentlessly person-centred. We don't fit people into packages — we design packages around people.
Dignity & RespectEvery individual honoured as they are
EmpowermentBuilding confidence & independence
IntegrityTransparent & accountable in all we do
CollaborationPartnering with families & professionals
What We Offer
Our Specialist Care Services
Flexible, person-centred supported living and domiciliary care across Birmingham and the wider West Midlands region.
Domiciliary & Home Care
Flexible care delivered in a person's own home — from a few hours a week to multiple daily visits. Support with personal care, medication, daily living skills, and community access.
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Forensic Mental Health Support
Specialist placements for adults transitioning from secure settings, subject to MAPPA arrangements, or with complex dual diagnoses. Risk-formulation led, with close liaison with community forensic teams.
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Learning Disability & Autism
Tailored support for adults with learning disabilities and autism spectrum conditions. Total Communication approaches, sensory-aware environments, and Active Support — co-produced with the individual and their family.
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Acquired Brain Injury (ABI) Care
Specialist support for adults recovering from TBI, stroke, or neurological conditions. Rehabilitation principles embedded in daily routines, alongside close working with NHS neuropsychology and OT services.
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Floating Support & Outreach
Flexible community-based support for adults in their own tenancies — tenancy sustainment, wellbeing check-ins, GP liaison, budgeting, and crisis planning between visits.
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Who We Support
Adults with Complex Needs Across the West Midlands
We design every support package around the individual — their needs, strengths, preferences, cultural background, and personal goals.
01
Forensic Mental Health
Adults transitioning from secure hospital settings, subject to MAPPA, or with complex forensic histories requiring specialist, risk-informed support.
02
Learning Disabilities
Individuals with mild to profound learning disabilities who require structured daily support, community access, and opportunities for personal development.
03
Autism Spectrum Conditions
Adults on the autism spectrum who benefit from consistent routines, sensory-aware environments, and keyworkers trained in autism-specific approaches.
04
Acquired Brain Injury
Adults recovering from TBI, stroke, or other neurological conditions, needing rehabilitation-focused care that progresses with their recovery.
05
Physical Disabilities
Individuals with complex physical health needs who require adapted accommodation, personal care assistance, and access to specialist health services.
06
Dual Diagnosis & Recovery
Adults with co-occurring mental health and substance misuse needs, supported through structured recovery-focused care in a stable environment.
CQC
Care Quality Commission
✓ Checked during registration
CQC checked this service was likely to be safe, effective, caring, responsive and well-led during registration.
Awaiting First Inspection
Our service is newly registered with the CQC. A full inspection and published rating will follow. We welcome this process as part of our commitment to transparency and quality.
Provider: Choice Health Care Limited ·
View our CQC registration →
Regulated & Inspected
Registered with the Care Quality Commission
Choice Health Care Limited is registered with and regulated by the Care Quality Commission (CQC) — the independent regulator of all health and social care services in England. We operate in full compliance with the Health and Social Care Act 2008 and the CQC's Fundamental Standards.
We are a newly registered provider. CQC has confirmed, following their registration checks, that our service was assessed as likely to be safe, effective, caring, responsive, and well-led. Our first full CQC inspection will be published in due course — and we welcome this as part of our full commitment to transparency.
Our quality assurance framework goes beyond regulatory compliance. We run regular internal audits, independent inspections, service-user satisfaction reviews, and proactive lessons-learned processes — ensuring continuous improvement at every level.
SafeRobust safeguarding, risk management, and medication protocols
EffectiveEvidence-based care planning and measurable outcomes
CaringDignity, compassion, and genuine person-centred practice
Well-ledStrong governance, transparent reporting, staff development
What People Say
Trusted by Families, Commissioners & Partners
From the first call, the team at Choice Health Care made us feel completely supported. The placement process was smooth, communication was excellent, and our son now has a real home where he is thriving.
As a care manager, I need providers I can trust completely. Choice Health Care responds promptly, communicates proactively, and delivers the outcomes they promise. I have no hesitation recommending them.
The step-down placement for our patient was handled with exceptional professionalism. The care plan was detailed, the staff prepared, and the transition was seamless. A genuinely excellent provider.
Commissioning & Referrals
Make a Referral in Minutes
We work with local authority care managers, NHS discharge teams, community mental health teams, probation services, housing providers, and self-funded individuals and families. Our commissioning team is responsive, knowledgeable, and genuinely helpful.
We accept urgent and emergency referrals and can often confirm placements within 24–48 hours where capacity allows.
We Accept Referrals From:
- Local Authority Care Managers
- NHS Hospital Discharge Teams
- Community Mental Health Teams
- Probation Services & MAPPA Coordinators
- Assertive Outreach & Forensic Teams
- Independent Social Workers
- Self-Funded Individuals & Families
Our Referral Process
1
Contact Our Commissioning Team
Call, email, or complete our online referral form with the individual's basic details and primary needs.
Within business hours2
Initial Screening Call
A senior team member calls you to discuss the referral, ask clarifying questions, and advise on suitability.
Within 4 working hours3
Needs Assessment
We conduct a comprehensive assessment — in-person wherever possible — to design the right support package.
Within 48–72 hours4
Package Proposal & Costings
A detailed support plan and costing is presented to the commissioner for approval.
Within 5 working days5
Placement Confirmed & Move-In
All agreements signed, key worker introduced, and the individual settles into their new home with full team support.
As agreed
Common Questions
Frequently Asked Questions
Everything commissioners, families, and professionals need to know about our services and referral process.
What services does Choice Health Care provide in Birmingham?
Choice Health Care provides CQC-registered supported living and domiciliary care across Birmingham and the West Midlands. Our services include 24/7 residential supported living, home care, forensic mental health placements, learning disability and autism support, acquired brain injury (ABI) rehabilitation, and flexible floating outreach support.
How do I make a referral to Choice Health Care?
You can make a referral by calling 0121 769 1815, emailing info@choice-hc.co.uk, or completing our online referral form above. We respond to all referral enquiries within 4 working hours and can confirm emergency placements within 24–48 hours.
Is Choice Health Care registered with the CQC?
Yes. Choice Health Care Limited is registered with and regulated by the Care Quality Commission (CQC). During registration, the CQC assessed our service as likely to be safe, effective, caring, responsive, and well-led. We are a newly registered provider and our first full inspection will be published in due course.
Which areas does Choice Health Care cover?
We provide supported living and domiciliary care across Birmingham, the wider West Midlands, and Surrey. We work with Birmingham City Council, the Surrey Integrated Care Board (ICB), Birmingham & Solihull Mental Health NHS Foundation Trust, Black Country Healthcare NHS Foundation Trust, and other local authority and NHS partners.
What types of complex needs does Choice Health Care support?
We support adults with forensic mental health conditions, learning disabilities, autism spectrum conditions (ASC), acquired brain injury (ABI), physical disabilities, dual diagnosis, and substance misuse recovery needs. Every support package is individually tailored through a co-produced assessment with the individual, their family, and their care team.
How quickly can a placement be arranged?
Our commissioning team responds within 4 working hours of referral receipt. Standard needs assessments are completed within 48–72 hours. For emergency or urgent placements we aim to confirm within 24 hours where capacity exists. We accept step-down, respite, remand, and emergency referrals.
Who can make a referral?
We accept referrals from local authority care managers, NHS hospital discharge teams, community mental health teams (CMHT), probation services, MAPPA coordinators, assertive outreach teams, independent social workers, and self-funded individuals and families.
Where is Choice Health Care based?
Our registered office is at Suite S52, Fairgate House, 205 Kings Road, Tyseley, Birmingham, B11 2AA. Contact us on 0121 769 1815 or info@choice-hc.co.uk. Our office is open Monday–Friday, 9am–5pm, with 24/7 on-call support for existing placements.
Our Partners
Working with Leading Local Authorities & NHS Trusts
We are proud to be an approved provider for the following commissioning bodies:
Birmingham City Council
Surrey Integrated Care Board (ICB)
Birmingham & Solihull Mental Health NHS FT
Black Country Healthcare NHS FT
West Midlands Probation Service
Reliance Social Housing CIC
Nottingham City Council
Concept Housing Association CIC
Get In Touch
Talk to Our Team Today
We welcome referrals, commissioning enquiries, partnership discussions, and questions from individuals and families. Our team is friendly, knowledgeable, and always happy to help — without jargon.
Telephone
Email — General
Email — Referrals
Address
Suite S52, Fairgate House, 205 Kings Road, Tyseley, Birmingham B11 2AA
Business Hours
Mon–Fri, 9:00am – 5:00pm
24/7 on-call for existing placements
Send a Referral Enquiry
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